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Your Data, Explained Plainly

We hold one login, one wallet and one record of what you do here, and this page sets out what sits in that record, who sees it and how to ask us to change or remove it.

Account data we holdWallet recordsCookie choicesYour requests
aa9bet Your Data, Explained Plainly
DATA HANDLING

Cookies, Wallets and Account Safety

Cookies do the boring jobs: keeping you signed in, remembering your language, and holding a session open while you move between the live tables and the sportsbook. Clear them from your browser whenever you like, though you will sign in again. Retention follows need. Transaction records stay while your account is open, then for the period our payment partners and local rules require. Whether you sign in from Dhaka or Chattogram, two-factor codes protect the login either way.

Cookie choices you control

Session cookies keep your login alive; preference cookies remember language and sound settings. Clear either one from your browser or phone settings and the lobby reloads cleanly — you sign in again with a one-time code.

How long records stay

Wallet records stay for as long as the account is open, then for the period our payment partners and local rules require. Ask us to close the account and we tell you what remains on file.

Login and code checks

Every sign-in asks for your password and a one-time code sent to your registered mobile number. If a login looks unfamiliar, we hold the session and message you before any wallet action goes through.

Who sees your data

Payment partners see the transfer they settle, game providers see a session, and our support team sees what it needs to answer you. Nobody else gets a copy, and we do not sell the record.

PRIVACY DESK

Reaching Our Privacy Desk

Privacy requests go through the same channels you already use. Open live chat from your account menu, or drop a message in the support thread attached to your account, and say clearly what you want — a copy of your data, a correction to your name or number, or a closing of the account. We verify first: your account number plus the reference of your last bKash, Nagad or Rocket transfer. That is how we know the person asking is the account holder. After that we tell you what we can do and how long it takes.

Live chat in your account Open live chat inside your logged-in account. It is the quickest route — we can see your wallet history while we talk, so a question about a bKash or Nagad record gets sorted in one sitting.
Message the account thread Message the thread attached to your account if you prefer writing. Paste the reference from your last wallet transfer and tell us the change you want; it stays on file as your written request.
Ask before anything moves Ask for a copy, a correction or an account closure in the same place you handle deposits. Our team confirms your identity before anything moves, then confirms back in writing once the change is done.

Privacy Questions You Ask Us

You ask us the same things in chat, so here they are in one place. Each answer below covers the privacy side only — what we hold, why, and what you can do about it. If your question is about a specific bKash, Nagad or Rocket transfer, keep the reference handy; it makes the reply quicker. Where local law in your region adds rights we have not listed, tell us and we apply them.

Yes. Message us from your logged-in account and ask for a copy. We confirm who you are, usually with your account number and a recent wallet reference, then send the record to your registered details.

We keep the wallet number and the transaction reference attached to each deposit, so a payment can be matched to your account and a dispute resolved later. We never store your wallet PIN.

Open your account details and edit what you can — phone number, language, marketing messages. For anything locked after verification, such as your name, send a message and we walk you through the document we need.

You can browse without them, but sign-in and the wallet page rely on session cookies, so keep those on if you plan to deposit. Preference cookies only remember small things like language and sound.

The account stops working. Wallet and transaction records stay for the period our payment partners and local rules require, then they are removed. Ask us any time what is still on file.

Use live chat inside your account or the support thread. Tell us what went wrong; we confirm your identity, check the record and answer in that same thread, so the reply stays with you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.